TATA 1mg is a revolution in health care; it’s a combination of health care and technology.
TATA 1mg offers a supply of medicines as well as health care services like appointments with doctors, consultations, etc.
How does TATA 1mg evolve?
As an e-pharma brand, 1mg received a high volume of inquiries related to the health pandemic in 2020. The company received number of questions about COVID tests and what kind of medicines can be provided. That’s when the company decided to implement a chat section in its app. In the urgency of the pandemic, the development team needed to implement a chat solution in its apps and take it to market quickly to allow its customer service agents to respond to a large number of customer inquiries. The solution is also needed to reliably scale to hundreds of thousands of users and securely handle sensitive health information
What’s the need of TATA 1mg
During the days of the pandemic (COVID), we figured out the need for this kind of platform, which offers almost all kinds of healthcare services at the same time.
Doctors also follow various safeguard measures to not get infected then. There is a need for this kind of platform.
Now, if this kind of pandemic occurs again, we are ready to fight against it.
Tata 1mg makes the health care services of our country stronger.
How does TATA 1mg work?
- Step 1: First of all ,download and install TATA 1mg app , or use your browser to go through the TATA 1mg website.
- Account: Users can create an account on 1mg via mobile number or work through an email address. Alternatively, they can use their Google/Facebook account information to sign in.
- App Usage: Once done, one can start using the app to order medicine, book lab tests, consult qualified doctors online, and access their health-related information.
- Compra: To order for the medicines, the user has to upload the valid prescription given by registered medical practitioners.
- Laboratory Tests: To book disease tests, the user needs to select any test from among the available assessment or package list. Meanwhile, there is an option for patients to provide symptoms or conditions to aid testing recommendations.
- Doctor Appointments: For online prescription consulting, patients will search for doctors on the app guided by their specialties and available verified doctors. There’s the option for patients to provide some details on symptoms or conditions to search for recommendations. With over 20 specialties and more than 3000 doctors across India, patients will enjoy free follow-up consultations and medications, all through the Tata 1mg app-India’s leading online pharmacy.
- Health Information: Get health information with the Tata 1mg app health library-a vast conclave of various health-related articles, videos, podcasts, and quizzes-all broadcasted by experts. Users regularly receive curated health tips/news, all provided by trained personnel making it easier for them to select. Consider also joining a health community group within the app to interact with other patients/users and speak directly with health experts concerning a plethora of health-related questions.
Customer support of TATA 1mg
- As TATA 1mg grew the consumer product — so did the demand to create, expand, and refine UI screens, growing at an unprecedented rate. With the expansion of the product, inconsistencies in the user experience emerged, spurred by different teams working on various products, necessitating a shared understanding of the user journey.
- Thus, emerged the need to realign design resources, shifting the focus from fine-tuning UI elements to tackling more intricate challenges. A unified language for designs was imperative, promoting visual consistency across cross-functional teams and products alike.
- In 2020, it introduced its design system for our consumer app, Dopamine. It aimed to create a common understanding of experience and to create visual consistency.
What does TATA 1mg offer?
- The convenience of ordering medicines from anywhere, anytime- without having to go to a pharmacy and stand in long queues.
- The online mode will also allow customers to compare prices and reviews of different products and vendors.
- With online medicine delivery, the privacy and confidentiality of customers who may not feel comfortable buying certain medicines or products in public could be protected. Online consultations could involve interactions between licensed doctors and pharmacists without the customer needing to reveal their identity or medical history.
Mostly benefitted sector
- Old citizens:it’s quite easier for them to order online and get it delivered, either their children ordered for them.
- Working professionals whom are having busy schedules and do not have time to go to the pharmacy and get an appointment can easily do it in less period and on their phone with the help of TATA 1mg.
- Also, it creates employment in the healthcare sector.
- It makes the task easier for health care specialists, pharmacists, as well as consumers, or patients by making the older complicated process easier.
- Creates a network between all healthcare specialists as well as patients.
Conclusion
In summary, Tata 1mg has become a real game-changer on the Indian healthcare front with its user-friendly platform, vast variety of products offered, and speedy service that makes procuring medicines, health products, and diagnostics services easier and more comfortable than ever. Tata 1mg directly addresses all the common issues afflicting the healthcare delivery system while giving power in the hands of the individual to self-manage their health in the most economical, quality-oriented, and accessible way. After all of its innovations and reach, Tata 1mg will stand to be a reliable partner for millions of Indians in their quest for trustworthy healthcare solutions at their fingertips.
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